For Saudis and Non-Saudis
Riyadh
Job Description
Job Summary
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries, runs diagnostic programs, isolates problem, and determines and implements the solution.
Primary responsibilities
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to queries either in person or over the phone.
· Write training manuals.
· Train computer users.
· Maintain the daily performance of computer systems.
· Respond to email messages for customers seeking help.
· Ask questions to determine the nature of the problem.
· Walk customers through the problem-solving process.
· Install, modify, and repair computer hardware and software.
· Clean up computers.
· Run diagnostic programs to resolve problems.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Install computer peripherals for users.
· Follow up with customers to ensure issue has been resolved.
· Gain feedback from customers about computer usage.
· Run reports to determine malfunctions that continue to occur.
Job Type: Full-time
Send your CV by email with Subject: Help Desk Job to info@utec.com.sa